FAQs

How will my products be packaged?

Discreetly, in fully recycleable packaging. 

We use plain brown outer packaging and no return address, branding or business details are displayed externally.

​Internally we add a personal touch with coloured tissue paper and stickers. We scent our tissue paper (with Aphrodisiac EDP by AS) but can offer unscented also. If you have a preference, please mention this at checkout in the comments box.

All orders come with complementary samples which vary from month to month but can include a mix of product samples, stickers, wax melts, scented beads, bath salts and edibles.

 

Do you ship outside of Ireland?

Yes we do however if you reside outside the EU, we ask that you contact us directly to place your order and get a quote for delivery.

 

I live in Dublin, can I collect?

No sorry, we are not in a position to accommodate collection.

 

Can I get a discount code?

Yes! When you join the Mailing List, you instantly get 15% off your first order.

Not a new customer? You can still earn discounts by signing up to our Rewards Programme.

 

Do you have an affiliate programme?

You can earn rewards for every friend you refer via our Rewards programme.

If you're a content creator and would like to collaborate, you can reach out to us directly on social media.

 

What does "Pre Order" mean?

Although we fulfil all orders in house, items labellled "Pre Order" will take a little longer to reach you. This is either because we have sold out of stock in that line or because we may need to request them in from our suppliers to fulfil your order.

You can usually expect these items to arrive within around 10 working days. This is not dropshopping - we add the same personal touch, free samples and our discreet packaging on all orders. This allows us to offer you more variety when shopping. 

 

What is your return policy?

Please contact us directly to discuss if you have any issues before returning anything as this can vary from item to item.

Lingerie and sleepwear should be unworn with tags and seals intact, bottled and boxed items should remain sealed also.

We cannot take back anything open or worn, hosiery, lip gloss, perfume, ball gags, masks, gloves, or fetish items unless deemed to be genuinely faulty.

 

Do you do parties or workshops?

Yes, Vannpyra still hosts events and pop ups online, and offline when government guidelines permit. Get in touch with us or check out the Events page to find out more.