FAQS

PAYMENT

What are your payment options and how secure are they? We use Stripe and Paypal to process payments, both are safe, trusted and secure providers. We do not have direct access to your payment details.

DELIVERY

Where do you ship to? All of Ireland and the EU. We are currently updating our site to apply additional delivery options so if yours doesn’t come up, please contact us directly. We cannot ship to the UK or the US at this moment in time.

 

How much does delivery cost? This depends on size, weight and the country shipping to and self calculates at checkout, however these are our most common shipping rates for Irish deliveries.

Letterbox (A4/A5)

€4.80 Standard

Small Box (9 x 6 x 6 inch)

€7.20 Tracked

Medium to Large Box (anything above 9 x 6 x 6)

€11.20 Tracked

Orders over €120

FREE Tracked

For other countries, please enquire.

How are products packaged? Discreetly. We use plain brown outer packaging and no return address, branding or business details are displayed externally.

Internally we add a personal touch with coloured tissue paper and stickers. We scent our tissue paper (with Aphrodisiac EDP by AS) but can offer unscented also. If you have a preference, please mention this at checkout in the comments box.

 

All orders come with a small free gift/gifts which vary from month to month but can include a mix of product samples, stickers, wax melts, scented beads, bath salts and edibles.  

Do you offer collection? No sorry, we are strictly an e commerce business based from a shared, residential premises and we are taking all the recommended pandemic precautions.

DISCOUNTS & REWARDS

How does the loyalty programme work? Our loyalty programme, the Pleasure Passport, is points based and similar to those you may find on other big erotic retailers’ websites.

Ways to earn

4 points per €1 spent

100 points for following on Instagram

100 points for liking on Facebook

150 points for sharing us on Facebook

150 bonus points on your birthday

Ways to redeem

1 point = €1. Once you hit 100 points you can start to spend them!

Occasionally we run double and triple points events which we notify our VIP list subscribers, FB Lounge members and Instagram followers of.

To sign up, click the black Rewards icon on the bottom left of your screen and follow the instructions to sign up and get started. You can track and redeem your points here. To redeem, use the generated discount code at check out.

 

How can I get a discount code? We only offer these during special discount events and via the Loyalty programme.

 

Can I use 2 codes at once? No unfortunately not, the system won't allow this.

MISCELLANEOUS

What is your return policy? Please contact us directly to discuss if you have any issues before returning anything as this can vary from item to item. Lingerie and sleepwear should be unworn with tags and seals intact, bottled and boxed items should remain sealed also. We cannot take back anything open or worn, hosiery, lip gloss, perfume, ball gags, masks, gloves, or fetish items unless deemed to be genuinely faulty.

 

Do you still do parties and workshops? Yes, but these are only currently available online, please contact Vannpyra to enquire.

 

Do you have an affiliate / referral / ambassador programme? Yes, please contact Vannpyra directly to enquire.

 

How can I stock my product with you? Please contact us directly to discuss.

©2020 by Lace & Tassels  |  Dublin, Ireland